Crisis Recovery - Damaged Workplace Culture

Challenge

A company leader offended others in a group meeting, damaging the previously positive workplace culture. The incident threatened team cohesion, employee morale, and the organization's culture.

Solution

AGC conducted a full assessment of the incident and determined this issue was out of character for the leader and not indicative of a pattern of behavior. As such, the next steps were to implement a comprehensive recovery strategy focused on rebuilding trust and returning to high productivity levels:

• Intensive sensitivity training for the leader

• Coaching on strategies for mending working relationships

• Individual meetings with effected team members

• Group leadership training on crisis management strategies and rebuilding trust 

• Facilitation of reconciliation 

Results

Through deliberate interventions over several months, the AGC team enabled the organization to successfully:

• Restore trust and positive working relationships between leadership and the meeting participants

• Enhance awareness and communication across the      organization

• Reestablish the group meetings with full participation and engagement

• Develop new team-building traditions, including community-building sessions that have expanded throughout the organization

• Create a stronger and more resilient company culture that proactively addresses challenges

Follow-up assessments confirmed the team returned to its previously positive and collaborative atmosphere, with many participants noting that the company has emerged as a better workplace through the recovery process.

Contact Audrey George Consulting